Website Beth Israel Lahey Health

The Senior Vice President and Chief Operating Officer (SVP COO) of Lahey Hospital & Medical Center (LHMC) position offers an exceptional opportunity for a progressive healthcare executive committed to delivering the highest quality healthcare. Reporting to the President of Lahey Hospital and Medical Center (LHMC), the SVP COO is a key leadership position within the organization. The SVP COO has responsibility for developing, leading, and executing key strategies for directing and administering operations across the organization in alignment with established goals and objectives. Primary focus is on delivering on The Lahey Promise to provide the highest level of care, delivered with true compassion. The SVP COO will work closely with the President to ensure that the strategic objectives of LHMC are achieved. Through leadership capabilities and the articulated health system goals and objectives, this leader is expected to strengthen the operations of LHMC. This individual will manage a large proportion of the organization’s multi-million-dollar budget and oversee the operations of LHMC.

The SVP COO will also work with the President and Senior Leadership Team on operational and strategic planning, developing goals and objectives, and priority setting. The SVP COO ensures their departments are effectively partnering with all other areas throughout Beth Israel Lahey Health (BILH) with an overall goal of high-quality patient care, operational efficiency, and exceptional patient and family experience. The SVP COO will cultivate and sustain a culture that embraces professionalism, respect, engagement, teamwork, and accountability while exemplifying their areas of responsibility and leadership excellence.

Job Description:

Operational Leadership

  • Provide strategic direction and leadership in all operational areas, including but not limited to clinical services, patient experience, facilities management, and support services.
  • Lead the Senior Leadership Team on day-to-day operational execution, facilitate operational and strategic planning, develop goals and objectives and set priorities.
  • Develop and implement policies, procedures, and protocols to optimize operational efficiency and effectiveness.
  • Monitor key performance indicators (KPIs) and performance metrics to evaluate operational performance and drive continuous improvement initiatives.
  • Effective collaboration with Lahey physicians practice senior leaders.

Financial Management

  • Work closely with the CFO and leadership team to develop annual budgets, financial forecasts, and capital expenditure plans.
  • Monitor financial performance against budgetary targets, identify opportunities for improvement, and  implement appropriate actions as needed.
  • Identify opportunities for revenue growth, cost containment, and operational optimization.

Strategic Planning

  • Participate in the development and execution of the organization’s strategic plan, aligning operational priorities with overarching goals and objectives.
  • Evaluate market trends, competitive landscape, and emerging healthcare advancements to inform strategic decision-making.

Diversity, Equity, Inclusion and Belonging

  • Champion DEI initiatives and serve as a visible advocate for diversity, equity, and inclusion at all levels of LHMC.
  • Collaborate with the President and senior leadership team to develop and implement DEI strategies that align with the LHMC’s mission, vision, and values.

Team Development and Collaboration

  • Build and maintain strong relationships with leadership, physicians, colleagues, and external stakeholders.
  • Foster a culture of collaboration, innovation, and accountability across all levels of LHMC.
  • Mentor and develop operational leadership talent, promoting professional growth and succession planning.

Required Qualifications: 

  • Master’s degree from an accredited college or university in healthcare administration, business administration, or other discipline related to the duties of the position.
  • Minimum of ten years of healthcare experience that would demonstrate attainment of the requisite job knowledge/abilities, including five years of executive leadership, preferably at the COO level or equivalent, within a hospital or care environment that is a member organization of a larger, multi-hospital system or any related health solution and care delivery organization.

Professional Experience:

  • Proven leadership within a matrixed organizational structure where influence, not direct control, has been the key to success.
  • Experience working in an employed physician and clinic model within an academic setting.
  • Succinctly communicate functional concepts and expertise to senior leadership and other interested parties to facilitate strategic planning and achievement of business objectives.
  • Influence/persuade others, negotiate effectively with diverse groups of high-level individuals, and create buy-in for services, programs, and initiatives.
  • Effectively lead, direct, develop, and evaluate the work of management staff and matrixed managers reporting to other functional leaders.
  • Analyze and evaluate results to determine whether activities effectively address and support business objectives and produce the expected outcomes and return-on-investment.
  • Strategize, develop, implement, and evaluate business plans, initiatives, standards, and policies/procedures.
  • Identify budget variances, compliance deficiencies and/or systemic weaknesses and implement timely corrective action/performance improvement to forestall or remedy.
  • Keep abreast of trends, emerging technologies, best practices and new/changing regulatory requirements impacting matters within designated scope of authority.
  • Convey information effectively in verbal and written communication, and through group/business presentations.
  • Establish and maintain effective working relationships as required by the duties of the position, and to work effectively with key stakeholders/constituencies in all aspects of LHMC and BILH management.

Inclusion Statement:

BILH places great value on being a diverse and inclusive community. BILH and Lahey Health Medical Center are dedicated to diversity, equity, and inclusion as we aim to reflect the diversity of the patients in the communities that we serve. We believe in equal access to quality care, as well as employment and advancement opportunities encompassing the full spectrum or human diversity: race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of group and individual identity and expression that make us better able to provide innovative and cutting-edge healthcare and research. To make our vision a reality, we are most interested in finding spectacular candidates for this posting and encourage applicants of all backgrounds to apply even if every qualification listed is not met.

Tagged as: executive, operations, strategy

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.