Website Beth Israel Lahey Health

As a key member of the leadership team of BILH, the President partners with the Chief Clinical Officer (CCO) to oversee and direct the employed clinician enterprise for BILH (referred to as the “”BILH Medical Group)”.

Key Responsibilities and Accountabilities:

  • Oversees all aspects of community-based outpatient practice operations in the BILH.  Participates with executive leadership in establishing performance expectations; communicates expectations, delegating authority as appropriate to clinical and operational leaders.  Promotes practices and processes that contribute to success; directs the effective management of barriers that impede achieving targeted results.
  • Partners with population health leadership to assure success in risk–based contracts; supports and facilitates care coordination for high-risk patients.
  • Contributes expertise in the development and implementation of BILH Medical Group’s strategic plan.  In partnership with the CCO, ensuring that day-to-day operations are conducted in full alignment with the approved strategic plan to ensure efficient and cost-effective contribution at every stage of the healthcare delivery process.
  • Partners with system and hospital leadership to develop and execute on a multi-year roadmap to consolidate and integrate the BILH Medical Group
  • Oversees and supports BILH Medical Group CMOs and COOs in their oversight of the practices.
  • Fosters caregiver leadership development and succession planning; conducts annual professional reviews (APRs) for direct reports and ensures that APRs are performed for all care team members.
  • Responsible for ensuring superior access, quality, safety and performance management outcomes.
  • Responsible for ensuring superior patient experience and caregiver engagement in all clinical settings.
  • In partnership with the CCO and finance leadership, oversees the budget process for BILH Medical Groupe.  Collaborates with the CCO and finance leadership during budget planning to ensure comprehensive accounting of projected volume, revenue, and expenses associated with efficient operations for practices.
  • In partnership with the CCO and in collaboration with the leadership team, ensures that day-to-day operations in the practices are managed to achieve the approved budget and when necessary, develops and implements plans to address variances to achieve budgeted performance.
  • Assesses new technologies for enhancing patient care and outcomes consistent with strategic goals and operational capability.
  • Contributes expertise in practice operations to inform decisions about optimal use of current space and efficient resource allocation and to strategically plan for expansion and growth.
  • Collaborates with physician and administrative leaders across BILH to develop highly effective healthcare delivery processes throughout hospital and clinic operations, including clinical transformation; innovate the care delivery model to remain market competitive.
  • Ensures timely and seamless access to primary care and specialty clinics and partners with leaders across BILH to promote superior communication and care coordination.
  • Ensures that clinic operations are conducted in accordance with applicable accreditation, statutory and regulatory requirements, such as the Joint Commission and the Department of Public Health, as required.
  • Actively participates in recruitment and retention initiatives to ensure that all clinical and administrative leadership roles are managed by highly competent, qualified, and experienced colleagues.
  • Develops and supports initiatives to foster caregiver resilience.
  • Represents BILH Medical Group to external organizations and agencies on relevant matters as necessary.
  • Participates as needed at meetings across BILH involving the medical practice.

Minimum Qualifications 

  • Bachelor’s degree, Business, Human Resources, HRIS, Analytics, or related field.
  • Advanced leadership training and/or M.B.A. or M.H.A. preferred.
  • 7-10 years of significant and graduated leadership responsibility, including clinical operations and financial management, preferably at a senior level in a large geographically distributed physician network that is part of a large, highly matrixed health system.
  • Nuanced understanding of ambulatory operations, finance, human resource management, and information technology.
  • Nuanced content knowledge regarding quality, safety, patient experience, clinical transformation, population health, and risk-based contracts.
  • Proven and successful leadership experience within a complex and matrixed reporting structure and a shared services model.
  • Experience working with risk-based contracts and the ability to work closely with current providers on existing and future contracts.
  • Experience with change management in providing a vision, leadership, and support around the needed changes.
  • Has proven success working in a competitive healthcare market.
  • There is a strong preference and expectation that the President live in the primary or secondary service area.

Abilities and Skills 

  • Visible, highly engaged, and charismatic leader with the ability to inspire, challenge, and motivate others to achieve common goals; the ability to gain trust, credibility, loyalty, and respect.
    Excellent communication capabilities: an excellent listener and an open, transparent, and honest communicator.
  • A demonstrated competence in leading and delegating to a team with accountability and successful achievement of superior patient care, operations, and financial results.
  • Proven track record of effective and collaborative working relationships with peers, staff, and providers, including both employed and independent/private practice providers.
  • Able to articulate a vision for the future of healthcare and a broad view of healthcare issues currently impacting communities, the state, and the nation.  Able to stay abreast of healthcare policy, issues, and trends, and be forward-thinking about how to deal with the changes and challenges that will affect healthcare providers now and into the future.
  • Able to thrive in a changing environment and have proven experience in leading an organization through significant and successful change initiative(s).
  • Demonstrates sound understanding of hospital operations, healthcare finance, Board responsibilities, medical staff relations, and how all entities are interdependent.
  • Data- and metric-driven and uses those skills and the appropriate tools to drive strong operational and financial performance.
  • Able to think strategically in helping determine the future focus and goals of the organization.

Personal Characteristics

  • Has executive presence and is confident and poised with ego held in check.
  • Demonstrates an ability to build relationships and collaborate with a variety of constituents in a manner that reflects respect and confidence.
  • Has the ability to delegate authority and hold direct reports accountable.
  • Will model a patient centered, quality focused approach that others will want to emulate.
  • Ability to have both a strong internal and external presence in the hospital, system, and community to ensure the “brand” remains strong.
  • A change agent with the ability to manage and drive continued changes that are happening in healthcare overall as well as within the BILH system.
  • Approachable, warm, and friendly with an open and transparent demeanor with all stakeholders.
  • A risk taker who is courageous and will try new ideas and approaches.
  • Ability to adapt to organizational nuances and add new ideas that may help advance the organization.

Key Competencies:

Driving Results– Establishing systems and processes to attract, develop, engage, and retain talented employees; creating a work environment where people can realize their full potential, thus allowing the organization to meet current and future clinical and business challenges.

Emotional Intelligence– Establishing and sustaining trusting relationships by accurately perceiving and interpreting one’s own and others’ emotions and behavior in the context of the political environment; leveraging insights to effectively manage one’s own responses and reactions.

Leading Change– Identifying and driving organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; catalyzing new approaches to improve results by transforming organizational culture, systems, or products/services.

Cultivating Clinical and Business Partnerships– initiating and maintaining strategic relationships with stakeholders inside and outside the health system (e.g., physicians, cross-functional partners, payers, suppliers, community representatives) to advance clinical and business goals.

Leveraging Community and Staff Diversity– Initiating actions to reduce barriers and leverage the advantages of diverse cultures, interpersonal styles, ideas, and professional and educational backgrounds.

Hiring “A” Players, Coaching and Developing Others- Uses thorough screening and assessment techniques to develop a comprehensive picture of a candidate’s professional background in order to hire “A” players.  Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.

Inclusion Statement: BILH places great value on being a diverse and inclusive community. BILH and Lahey Health Medical Center are dedicated to diversity, equity, and inclusion as we aim to reflect the diversity of the patients in the communities that we serve. We believe in equal access to quality care, as well as employment and advancement opportunities encompassing the full spectrum or human diversity: race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of group and individual identity and expression that make us better able to provide innovative and cutting-edge healthcare and research. To make our vision a reality, we are most interested in finding spectacular candidates for this posting and encourage applicants of all backgrounds to apply even if every qualification listed is not met.

Tagged as: executive, healthcare

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.