BILH Behavioral Services
Reporting to the BILH Executive Vice President and Chief Clinical Officer, the President of Beth Israel Lahey Health Behavioral Services (BILH BS) will directly impact the success of the organization. The President will focus on financial and operational excellence, optimizing the client and employee experience, program growth, alignment within the BILH system, and culture enhancement.
Primary Responsibilities:
Establish personal and professional credibility in a highly matrixed environment through a style that is visible, approachable and collaborative. Build and maintain strong relationships with the BILH system CEO, CCO, Board of Directors, Executive Management and hospital and clinical unit Presidents based on trust, open and honest communications, accurate results and integrity. (essential)
Participate in the development of a shared vision for the future of behavioral services within the larger BILH system and the roadmap to get there. (essential)
Ensure a strong local Senior Leadership Team to move BILH BS forward, delivering high quality care to a predominantly Mass Health population.
Continual evaluation of infrastructure, programs and services making appropriate changes that will drive teamwork and high performance. Assess structures to ensure service delivery is consistent with client needs across BILH and aligned with the EOHHS behavioral health roadmap. (essential)
In partnership with Government Affairs, represents BILH Behavioral Services externally with relevant EOHHS agencies and bureaus including DPH, Bureaus of Health Care Quality, BSAS, DMH and MassHealth
Active and contributing member of the ABH Presidents/CEOs committee.
Develop a talented, action-oriented operations team that becomes recognized for responsiveness, innovation, outstanding performance, collaboration and the ability to implement change. (essential)
Evaluate programs and services to ensure key performance indicators for all areas are identified and are attainable and sustainable. Works with other Presidents, especially Primary Care and the Performance Network, to develop new ways integrate services with BILH clinical units and hospitals. (essential)
Partners closely with Philanthropy to seek donor support for strategic initiatives that distinguish BILH BS as a care provider and employee.
Guided by the Quadruple Aim, drive the infrastructure and processes that support a culture that is client-focused, highly accountable and performance driven. (essential)
Develop and implement an approach to client service that will take the experience, for which BILH is known, to a higher level. (essential)
Develop and implement an approach to employee engagement that will increase engagement across Beth Israel Lahey Health Behavioral Services. (essential)
With the EVP, ensure a sense of team amongst the senior leadership group to enhance organizational performance and personal satisfaction. Work with clinical leadership to ensure that the needed quality infrastructure is in place to ensure continued clinical excellence. (essential)
Leads and supports vice presidents and program directors in developing and improving operations to create optimal performance levels. Direct Reports: 5-7 Indirect Reports: Approximately 700
Responsible for planning, monitoring and managing budgets for BILH Behavioral Services.
Deep understanding of the Massachusetts behavioral health landscape, including knowledge of program and rate regulatory structures, Accountable Care Organizations, MassHealth and commercial contracting and the EOHHS Behavioral Roadmap.
Familiarity with federal regulatory structures pertinent to the delivery of behavioral health services.
Required Qualifications:
Board certified psychiatrist, LICSW, or LMHC in the state of Massachusetts or Master’s Degree in Business Administration or Healthcare Administration. More than 10 years related work experience required and more than 10 years supervisory/management experience required.
A track record in operations within community based behavioral health. Expertise in managing large complex budgets, facilities, and clinical operations, including at least five to ten years of senior management experience. A talent for understanding finance and strategy, and how they are shaped by operations.
A successful track record in developing and managing clinical service lines. Proven effectiveness in building and maintaining strong relations in a large, complex system. Experience working collaboratively and collegially in the achievement of efficient program operation and growth.
Deep understanding of the community based behavioral health landscape in Massachusetts, including EOHHS agencies and bureaus including DPH, Bureaus of Health Care Quality, BSAS, DMH and MassHealth.
Experience with CARF accreditation.
Demonstrated ability to manage facilities that support clinical operations efficiently and seamlessly. Experience with supporting and deploying resources to ambulatory and outpatient sites. Knowledge of the complexities of, and experience in, the community based behavioral health setting including state and national trends in reimbursement.
Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
Competencies:
Decision Making: Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.
Problem Solving: Ability to address problems that are broad, complex and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions.
Independence of Action: Ability to set direction and vision for major departments or multiple departments. Establishes priorities, develops policies and allocates resources.
Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.
Teamwork: Ability to lead and direct multiple collaborative teams for large projects or groups both internal and external to the Medical Center and across functional areas. Results have significant implications for the management and operations of the organization.
Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.
Social/Environmental Requirements:
Work requires periods of close attention to work without interruption. Concentrated effort of up to 4 hours without break may be required.
Work requires constant response to changing circumstances and using new information to adjust approach and to quickly respond to new needs.
No substantial exposure to adverse environmental conditions
Health Care Status: NHCW: No patient contact. – Health Care Worker Status may vary by department
Sensory Requirements:
Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity > 20 feet, Visual clarity <3 feet.
Physical Requirements:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.
This job requires frequent sitting, Fine Manipulation using both hands, Keyboard use. There may be occasional walking.
Flu and COVID vaccinations are required.
